Imagine what an Arik air customer service agent was caught saying on the phone when she thought the aggrieved customer had dropped the phone?
Good morning. I want to write you this to make the world hear through your blog what Arik Air is doing to its customers from Lagos Nigeria to JFK NY.
We travelled on the 1st of January on flight W3107.Need i mention ,how the boarding gate was changed with no announcement to that effect and how we were stacked in one very hot place ( hot enough to have triggered a passengers asthma attack) for nearly an hour before boarding .
Finally after boarding we were given an apology for the 1hour delay by the flight captain ;a guy named Ahmed or so , attributing the delay to the the fact that the luggage were being loaded and that the last had just come on board.
We landed Landed in JFK at 6:30am as opposed to 5:20am ,only for the same Pilot to say, he just learnt that most of us on the plane will not be getting our luggage's because it did not come with the plane. There was chaos everywhere ,people got panicky because we all did not know what to do.
We were later told to put our names and our addresses down ,that our luggage will get to us soonest. To our utmost dismay , as at this time am writing to you on 14th of January ,10:48am in North Carolina, USA, we have heard nothing about our luggage! Whenever we call( At least once everyday since the 3rd) the call centre number that was given to us, we are told that certain number of the luggage's have arrived from Nigeria and are being cleared from customs in NY.
I was so angry this morning after talking to a one of their customer care Representatives; a lady named Shinna, unknown to her that I hadn't hung up my phone, said jokingly to her colleague in their office," They will wait until they can't wait anymore for their luggage's".
Please help us ask Arik Air where our luggage is.
Thank you.
Culled.
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